Office Administration & Back Office Support
Efficient Office Administration & Back Office Support
We take care of essential administrative and back office tasks so operations stay smooth and organized. Our team pairs dependable support with smart automation to reduce busywork, improve accuracy, and keep workflows moving.
Accounts Receivable
We manage invoicing, payment tracking, and collections to support steady cash flow and reduce outstanding balances. Human led AI can assist with reminders, documentation, and routing, and your team stays in control for sensitive customer conversations.
Back Office Support
We handle behind-the-scenes operations, from data entry to process management, so your business runs smoothly. Our team uses smart automation to speed up routine tasks and keep processes consistent, freeing your internal team to focus on core work.
Bookkeeping Assistant
Our bookkeeping assistants help maintain accurate records through expense tracking, reconciliations, and reporting. Human led AI can help reduce repetitive work and flag inconsistencies, while humans review and finalize to keep accuracy high.
Data Processing
We collect, organize, and process data so you can move faster and make clearer decisions. Human led AI helps speed up processing and standardize outputs, while our team ensures accuracy and consistency so your reporting is reliable.
Data Validation
We validate and clean data to reduce errors and improve reliability. Automated checks catch common issues quickly, and humans verify edge cases so your reporting and operations stay accurate.
Invoicing
We create, send, and track invoices to support timely payments and clean records. Automation helps reduce delays and keep billing consistent, and humans handle exceptions and customer specific needs.
Office Administration
We support scheduling, document management, and correspondence so operations stay organized and efficient. Human led AI helps streamline routine requests and documentation, while humans manage the work that needs judgment and a personal touch.
What
Our Clients Say
What Our Clients Say Before…
Our staff’s days were filled with routine run the business tasks but we never had enough time to get to the stuff that could push the business forward.
We were spending so much money and time training local resources to do administrative work and it seemed like as soon as they were self sufficient the quit!
We did not understand what was important to our clients. We had tried talking with our unhappy customers but it was too late and not terribly helpful.
What Our Clients Say After…
Thanks to CertainlyCX - and their scalable virtual administrative support we are able to get all the administrative work done with better quality at a great cost and we have time to actually work on the business instead of being buried in the administrative weeds! We could not be happier, just wished we did it years ago.
Now with CertainlyCX, we have amazing resources that have great skillsets. Certainly takes care of all the day to day management and they do the training as we scale using their resources… It has been a dream!
Now thanks to CertainlyCX implementing a rapid-cycle feedback process that solicits feedback directly from customers. We are able to incorporate the right feedback and action loops to respond and act quickly, this allows us to identify and alleviate a lot of pain points before they ever escalate!
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