Our Solutions

Sales Support

Sales Support That Drives Growth

Our sales support helps you generate leads, nurture prospects, and close more deals with less friction. We combine experienced reps with human led AI voice automation for outreach, scheduling, and follow-up, plus smooth handoffs when a prospect needs a human.

Outbound Campaigns

We run targeted outbound campaigns across phone, email, and messaging. AI voice can handle high-volume outreach and routing, while reps step in for higher intent conversations and relationship building.

Inbound Campaigns

We handle inbound sales inquiries so every lead gets a fast response. The AI Voice Agent can answer common questions, capture details, and schedule next steps, with seamless handoff to a human when nuance, persuasion, or trust is required.

Outbound New & Retention

We support acquisition and retention through proactive outreach that stays consistent and on brand. Human led AI helps with high volume follow-ups and reminders, while humans step in for complex conversations that protect relationships and improve lifetime value.

Demo Scheduling

We coordinate and schedule product demos so your team meets with the right prospects at the right time. The AI Voice Agent can handle booking, confirmations, and reschedules quickly, while your team focuses on demo delivery and close.

Sales Appointment Scheduling

We manage appointment setting to keep a steady flow of meetings on your calendar. Human led AI voice automation supports follow-ups, confirmations, and rescheduling at scale, and humans step in when an interaction needs a personal touch.

Onboarding

We streamline onboarding so customers move from sale to implementation with clarity. Use AI voice for reminders, scheduling, and routine check-ins, and keep humans involved for higher touch guidance and questions. The result is a smoother start and fewer early drop-offs.

What

Our Clients Say

“Certainly CX has transformed the way we approach customer service. Their dedicated team has exceeded expectations at every turn. Their blend of professionalism and care for our needs has made them an invaluable partner!”

Brian

Marketing Services Manager

“Our team is incredibly grateful for the outstanding service and dedication we have received over more than 2 years of reliable support to our customers and being a supportive team to our Operations and Marketing team.”

Mercedes

Head of Customer Experience

“Certainly is in constant contact making sure we are getting all that we need - and our teams calls have been an integral part of our growth. Prepare to be so pleased when working with them.”

Christy

Sr Vice President

Brian

Marketing Services Manager

Mercedes

Head of Customer Experience

“Certainly is in constant contact making sure we are getting all that we need - and our teams calls have been an integral part of our growth. Prepare to be so pleased when working with them.”

Christy

Sr Vice President

What Our Clients Say Before…

Our new customer acquisition cost kept going through the roof and we did not know how to control it without dramatically slowing down our topline growth.

We were spending so much money and time training local resources to do administrative work and it seemed like as soon as they were self sufficient the quit!

We were spending a lot of money on acquisition but could not afford to staff properly when those customers called in to purchase or schedule a meeting. In fact we were abandoning more than 50% of the callers. Additionally there were outbound sales campaigns that we could never run because we simply did not have the capacity.

What Our Clients Say After…

Thanks to CertainlyCX - we understand and can measure the power of our referrals: we know exactly what we need to do and what we can do to in order to turn customers into promoters.

Now with CertainlyCX, we have amazing resources that have great skillsets. CertainlyCX takes care of all the day to day management and they do the training as we scale using their resources… It has been a dream!

Now thanks to CertainlyCX we have the correct capacity at the right times and we answer more than 90% of our inbound calls in less than a minute. We are also able to run the outbound campaigns with great success due to Certainly’s outbound expertise and great systems!