Our Solutions

Technical Product Support

Seamless Technical Product Support

We deliver human led AI that supports your CX team without losing the human touch. Get speed and consistency for routine work, with thoughtful handoffs when the situation requires care. Our technical product support services ensure your customers receive fast, accurate, and efficient assistance for complex technical issues. By leveraging AI-driven automation alongside expert human support, we enhance resolution speed, improve customer satisfaction, and optimize your product’s user experience.

Quality Assurance Dashboard

Audit more tickets using your quality criteria, remove bias, and generate clear coaching summaries so leaders can focus on the behaviors that drive performance and consistency.

AI Voice Agent

Answer common questions, schedule appointments, and place outbound calls fast, with smooth handoffs to a human when the situation needs nuance or care.

Agent CoPilot

Help agents find answers instantly, navigate complex product information, and ramp faster. Improve speed and consistency while keeping humans in control of the conversation.

Data Processing

Collect, organize, validate, and format data for reporting and operations, with automation that reduces repetitive work while humans verify edge cases and accuracy.

What

Our Clients Say

“Certainly CX has transformed the way we approach customer service. Their dedicated team has exceeded expectations at every turn. Their blend of professionalism and care for our needs has made them an invaluable partner!”

Brian

Marketing Services Manager

“Our team is incredibly grateful for the outstanding service and dedication we have received over more than 2 years of reliable support to our customers and being a supportive team to our Operations and Marketing team.”

Mercedes

Head of Customer Experience

“Certainly is in constant contact making sure we are getting all that we need - and our teams calls have been an integral part of our growth. Prepare to be so pleased when working with them.”

Christy

Sr Vice President

Brian

Marketing Services Manager

Mercedes

Head of Customer Experience

“Certainly is in constant contact making sure we are getting all that we need - and our teams calls have been an integral part of our growth. Prepare to be so pleased when working with them.”

Christy

Sr Vice President

What Our Clients Say Before…

We did not know or appreciate the right ways to integrate the human service touch with powerful support technologies to create a good consistent experience and were totally lost with trying to use customer service to deliver truly differentiating experiences.

We could not find or keep agents that worked night and weekend shifts. As soon as we trained someone they were leaving us it was costing a lot of time and money!

We did not understand what was important to our clients. We had tried talking with our unhappy customers but it was too late and not terribly helpful.

What Our Clients Say After…

Certainly, who is a technology agnostic partner, were able to help us select the proper technology stack and get the most of the solution we purchased. They helped us seamlessly integrate the latest technology and our support agents to improve efficiency and quality while delivering a very personalized human centric service experience that our customers love!

Now thanks to CertainlyCX we are able to blend their resources with ours and cover all the overnight and weekend shifts without the pain of constant attrition, for a fraction of the cost, and we benefit from their expertise and system.

Now thanks to CertainlyCX implementing a rapid-cycle feedback process that solicits feedback directly from customers. We are able to incorporate the right feedback and action loops to respond and act quickly, this allows us to identify and alleviate a lot of pain points before they ever escalate!

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