Operational Support
Operational Support for a More Productive Business
Our operational support keeps your business running efficiently across service, sales, and back office work. We combine skilled virtual assistants with human led AI to streamline routine tasks, improve consistency, and keep humans focused on the work that requires judgment.
Customer Support
We provide dedicated support agents to handle inquiries, resolve issues, and keep the experience seamless. Agents are supported by human led AI tools like Agent CoPilot for faster answers, and the QA Dashboard for consistent scoring and clearer coaching. Your customers get a more reliable experience across channels.
Customer Experience
We enhance customer interactions by analyzing feedback, optimizing touchpoints, and improving retention. Human led AI helps surface trends faster and turn conversations into actionable coaching and performance insights. The result is a more consistent, personal experience that boosts satisfaction and loyalty.
Technical Support
Our expert technical support team assists customers with troubleshooting, product guidance, and issue resolution. We ensure a smooth user experience with clear, step-by-step help for simple and complex issues. Agents are supported by real-time AI tools that speed up answers while keeping humans in control.
Sales Support
We help your sales team stay efficient by managing CRM updates, lead qualification, and administrative tasks. By handling backend processes and outreach support, we free your team to focus on closing. AI can help with call handling and scheduling, with clean handoffs when a real conversation matters.
Content Moderator
Our content moderation team ensures a safe and compliant online environment by reviewing and filtering user-generated content. We help maintain brand reputation and platform integrity by enforcing community guidelines and policies.
General VA
Our virtual assistants handle administrative, scheduling, and organizational tasks to keep your business running smoothly. From managing emails to coordinating projects, we provide reliable and efficient support tailored to your needs.
Bookkeeping Assistant
We assist with financial record-keeping, invoicing, and expense tracking to ensure accurate and organized financial data. Our bookkeeping support helps businesses maintain compliance and gain better financial insights.
Sales Development Representative (SDR)
Our SDRs handle prospecting, outreach, and appointment setting to fill your pipeline. Use the AI Voice Agent for scalable outbound calls and scheduling, and bring humans in when rapport, objection handling, or nuance matters. You get more coverage with a better experience.
Sales and Outreach
We execute outreach campaigns to generate leads, engage prospects, and drive growth. Human led AI supports high volume touchpoints and keeps messaging consistent, while humans manage the conversations that require relationship building. This improves response rates and conversions without sacrificing trust.
What
Our Clients Say
What Our Clients Say Before…
We could not find or keep agents that worked night and weekend shifts. As soon as we trained someone they were leaving us it was costing a lot of time and money!
We did not know which CX metrics to use and when to use them, and we did not understand the value of customer experience.
We did not know or appreciate the right ways to integrate the human service touch with powerful support technologies to create a good consistent experience and were totally lost with trying to use customer service to deliver truly differentiating experiences.
What Our Clients Say After…
Now thanks to CertainlyCX we are able to blend their resources with ours and cover all the overnight and weekend shifts without the pain of constant attrition, for a fraction of the cost, and we benefit from their expertise and system.
With Certainly help we cleaned up our customer journeys by properly understanding and using NPS, CSAT & CES. We are even measuring the impact of referrals on our growth!
Certainly, who is a technology agnostic partner, were able to help us select the proper technology stack and get the most of the solution we purchased. They helped us seamlessly integrate the latest technology and our support agents to improve efficiency and quality while delivering a very personalized human centric service experience that our customers love!
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